> ## Documentation Index
> Fetch the complete documentation index at: https://docs.envoi.no/llms.txt
> Use this file to discover all available pages before exploring further.

# Automatic bookkeeping

> What Envoi posts on its own, and what to do when something ends up under Needs you.

When accounting is turned on, Envoi posts what you do in Operations. You do not need to post the entries yourself. It usually takes less than a minute from when you do something until it is posted.

## Posted automatically

| When you | Envoi posts |
| - | - |
| Send an invoice | The invoice, when it gets an invoice number. It is posted even if the email does not arrive. |
| Send a credit note | The credit note |
| A recurring invoice is sent | The invoice |
| The customer has paid the whole invoice | The payment |
| Send a reminder with a fee or interest | The fee and the interest |
| Confirm a supplier invoice | The supplier invoice |
| Mark a supplier invoice as paid | The payment |

## Not posted automatically

<AccordionGroup>
  <Accordion title="Partial payments">
    A partial payment is not posted right away. When the invoice is paid in full, the payment is posted in one go, dated the last payment received. Until then, the full invoice amount stands as outstanding in the books.
  </Accordion>

  <Accordion title="Refunding a credit note">
    If you pay money back to a customer after a credit note, it must be posted as a [manual journal entry](/en/regnskap/rette-feil).
  </Accordion>

  <Accordion title="Supplier invoices in a foreign currency">
    The invoice itself is posted, converted to Norwegian kroner. The payment of an invoice in a foreign currency is not posted automatically, and ends up under Needs you.
  </Accordion>

  <Accordion title="When you undo something in Operations">
    If you mark a paid supplier invoice as unpaid again, or reject it after it has been confirmed, only the status in Operations changes. What has been posted stands. You can [reverse](/en/regnskap/rette-feil) a payment. If the supplier invoice itself is wrong, ask the supplier for a credit note.
  </Accordion>

  <Accordion title="Documents from before accounting was turned on">
    These are not posted. Open invoices are included in the [opening balance](/en/regnskap/inngaaende-balanse).
  </Accordion>
</AccordionGroup>

## Which income account

Sales are posted as sales of goods (account 3000) or services (account 3020), according to what you have chosen under **What do you mostly sell?** in [Company and VAT](/en/regnskap/selskap-og-mva). Sales without VAT and exports are posted to separate accounts.

## Needs you

If something cannot be posted, it ends up under **Needs you**. The menu item shows a number when something is waiting.

<Frame>
  <img className="block dark:hidden" src="https://mintcdn.com/envoi-5929ace9/bc-w_cjEdiM3XYlE/images/en/regnskap-trenger-deg-light.png?fit=max&auto=format&n=bc-w_cjEdiM3XYlE&q=85&s=8a5680b979e37d66a2c27dd28020aa1d" alt="The Needs you page, here with nothing waiting" width="2160" height="1350" data-path="images/en/regnskap-trenger-deg-light.png" />

  <img className="hidden dark:block" src="https://mintcdn.com/envoi-5929ace9/bc-w_cjEdiM3XYlE/images/en/regnskap-trenger-deg-dark.png?fit=max&auto=format&n=bc-w_cjEdiM3XYlE&q=85&s=050132975ba6ce66525aa5717876c8b5" alt="The Needs you page, here with nothing waiting" width="2160" height="1350" data-path="images/en/regnskap-trenger-deg-dark.png" />
</Frame>

For each case you see which document it concerns, the error message and when Envoi last tried. You have three choices:

* **Go to the document**: opens the invoice or supplier invoice, so you can fix what is missing.
* **Try again**: Envoi tries to post it again. Use this after you have fixed the error.
* **Close the case**: the document is not posted. You must write why, and it cannot be undone.

<Tip>
  The most common cause is a supplier invoice without an expense account. Set **Default expense account** on the supplier, and choose **Try again**.
</Tip>

<Note>
  The error message comes straight from the accounting engine and may be in English.
</Note>