> ## Documentation Index
> Fetch the complete documentation index at: https://docs.envoi.no/llms.txt
> Use this file to discover all available pages before exploring further.

# Reminders and collection warnings

> Send reminders and collection warnings when an invoice is not paid, manually or automatically.

When an invoice is overdue and not paid, you can send a reminder, and then a collection warning. You can do it yourself from the invoice, or let Envoi send reminders automatically.

## Send a reminder

<Steps>
  <Step title="Open the invoice">
    Choose **Send reminder** under **Actions**.
  </Step>

  <Step title="Confirm">
    Choose **Yes, send reminder**. The customer gets an email with the amount, KID number, account number and a new payment deadline of 14 days.
  </Step>
</Steps>

The invoice gets the status **Reminded**.

If the customer has no valid email address, nothing is sent. Correct the address with **Change email address** on the invoice, and try again.

<Tip>
  Send reminders after the due date. A reminder fee to a private individual can only be charged when the reminder is sent at least 14 days after the due date.
</Tip>

## Fees and interest

What Envoi adds to the reminder depends on whether the customer is a business or a private individual. You choose this on the customer.

| | Private individual | Business |
| - | - | - |
| Fee | A reminder fee of at most one twentieth of the debt collection rate (inkassosats): kr 38 in 2026 | A fixed amount equal to 40 euros, once |
| When | Only if the reminder is sent at least 14 days after the due date | On the first reminder |
| How many | A fee on at most two notices | Only once |
| Interest | Late payment interest from the due date | Late payment interest from the due date |

You can set lower amounts under **Automatisk purring** (automatic reminders) in the settings, but not higher than the law allows.

<Note>
  The rules come from the Debt Collection Regulations (inkassoforskriften) § 1-2 and § 1-3 and the Late Payment Interest Act (forsinkelsesrenteloven) § 2, § 3 and § 3 a. The late payment interest rate is set every six months.
</Note>

## Send a collection warning

If the invoice is still not paid after a reminder, you can send a collection warning. It is a notice that the claim may be sent to debt collection.

<Steps>
  <Step title="Open the invoice">
    Choose **More**, **Collection**. The option appears once at least one reminder has been sent.
  </Step>

  <Step title="Confirm">
    Choose **Yes, send collection warning**. This cannot be undone.
  </Step>
</Steps>

The customer gets a payment deadline of at least 14 days from when the warning was sent, as the Debt Collection Act (inkassoloven) § 9 requires. Envoi does not add a fee to the collection warning. The invoice gets the status **Collection**.

When the deadline has passed and the invoice is still not paid, you are notified on the dashboard. Envoi does not send the case to a debt collection agency. You do that yourself.

## Automatic reminders

Envoi can send reminders automatically. Turn it on under **Settings**, **Automatisk purring**. You must be an owner or administrator.

Here you choose:

* **Aktiver automatisk purring** (turn on automatic reminders)
* How many days after the due date the first reminder is sent
* How many days there should be between reminders
* How many reminders are sent (at most two)
* The fee amounts, within what the law allows

Automatic reminders are sent every morning at 08:00. On the dashboard you see which invoices are next in line, so you can mark them as paid first if the customer has already paid.

<Warning>
  Automatic reminders are currently only sent to customers registered as a business, and only when the customer has a valid email address. Private individuals you remind manually.
</Warning>

## When the customer disagrees

If the customer disagrees with the claim, choose **More**, **Mark as disputed**. This stops both automatic and manual reminders and collection warnings for the invoice. You can write a reason, which is not shown to the customer. Choose **Clear dispute** when the matter is resolved.

If you only want to stop the automatic reminders for a while, choose **More**, **Pause auto-dunning**. You can still send reminders manually.