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When an invoice is overdue and not paid, you can send a reminder, and then a collection warning. You can do it yourself from the invoice, or let Envoi send reminders automatically.

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Send a reminder

1

Open the invoice

Choose Send reminder under Actions.
2

Confirm

Choose Yes, send reminder. The customer gets an email with the amount, KID number, account number and a new payment deadline of 14 days.
The invoice gets the status Reminded. If the customer has no valid email address, nothing is sent. Correct the address with Change email address on the invoice, and try again.
Send reminders after the due date. A reminder fee to a private individual can only be charged when the reminder is sent at least 14 days after the due date.

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Fees and interest

What Envoi adds to the reminder depends on whether the customer is a business or a private individual. You choose this on the customer. You can set lower amounts under Automatisk purring (automatic reminders) in the settings, but not higher than the law allows.
The rules come from the Debt Collection Regulations (inkassoforskriften) § 1-2 and § 1-3 and the Late Payment Interest Act (forsinkelsesrenteloven) § 2, § 3 and § 3 a. The late payment interest rate is set every six months.

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Send a collection warning

If the invoice is still not paid after a reminder, you can send a collection warning. It is a notice that the claim may be sent to debt collection.
1

Open the invoice

Choose More, Collection. The option appears once at least one reminder has been sent.
2

Confirm

Choose Yes, send collection warning. This cannot be undone.
The customer gets a payment deadline of at least 14 days from when the warning was sent, as the Debt Collection Act (inkassoloven) § 9 requires. Envoi does not add a fee to the collection warning. The invoice gets the status Collection. When the deadline has passed and the invoice is still not paid, you are notified on the dashboard. Envoi does not send the case to a debt collection agency. You do that yourself.

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Automatic reminders

Envoi can send reminders automatically. Turn it on under Settings, Automatisk purring. You must be an owner or administrator. Here you choose:
  • Aktiver automatisk purring (turn on automatic reminders)
  • How many days after the due date the first reminder is sent
  • How many days there should be between reminders
  • How many reminders are sent (at most two)
  • The fee amounts, within what the law allows
Automatic reminders are sent every morning at 08:00. On the dashboard you see which invoices are next in line, so you can mark them as paid first if the customer has already paid.
Automatic reminders are currently only sent to customers registered as a business, and only when the customer has a valid email address. Private individuals you remind manually.

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When the customer disagrees

If the customer disagrees with the claim, choose More, Mark as disputed. This stops both automatic and manual reminders and collection warnings for the invoice. You can write a reason, which is not shown to the customer. Choose Clear dispute when the matter is resolved. If you only want to stop the automatic reminders for a while, choose More, Pause auto-dunning. You can still send reminders manually.