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If you cannot find the answer here, send an email to support@envoi.no.

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Account and login

  • That code is wrong: check that you typed the six digits correctly.
  • The code expired: choose Resend code.
  • Too many wrong attempts: request a new code. If you have requested many codes, you must wait a few minutes.
If you cannot find the email, look in your spam folder.
The company must be registered in the Brønnøysund Register Centre (Brønnøysundregistrene). If it is newly started, it can take a while before it shows up.
Someone has already created an account for the company. Choose Send request, and the owner of the account can approve you.
An invitation is valid for 7 days. Ask the person who invited you to send a new one.

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Invoices

Envoi shows why next to the button. Common causes:
  • The customer has no email address. Add one, or download the PDF and send it yourself.
  • The invoice has no lines, or the amount is kr 0.
  • The customer’s email address is not valid.
  • A line is missing a VAT code.
If it says The invoice is issued, but the email wasn’t sent, the invoice is sent and posted. Choose Resend.
EHF can only be downloaded once the invoice has been sent. A draft does not have an invoice number yet. EHF also cannot be created for private individuals, customers abroad, or when the invoice has lines with 0% VAT. Envoi shows why.
A sent invoice cannot be edited or deleted. Create a credit note, and send a new invoice.
  • The amount is larger than what remains on the invoice.
  • The date is in the future.
  • The invoice is already paid or credited.
See Recording payments.
When the invoice has been paid in full and posted, the payments cannot be removed. The mistake must be corrected in the accounts. See Correcting mistakes.
An invoice can be credited in several rounds, up to the invoice amount in total. If the whole amount has been credited, or a draft credit note already exists, Credit is not shown.

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Received invoices

You can upload PDF, JPG or PNG, one file at a time. If you drop several files, only the first one is uploaded.
Fill in the fields yourself, or choose Try reading it again. If it is an image, check that the whole receipt is included and that the text is sharp.
Envoi shows what is missing. You must choose or create a supplier, and all lines must have a VAT treatment.
A confirmed supplier invoice is posted and cannot be edited or deleted. If it is wrong, ask the supplier for a credit note.

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Email import

  • The subject of the email must contain a word such as faktura, regning, kvittering or bilag.
  • The invoice must be attached as PDF, PNG, JPG or GIF.
  • The first time, only unread emails are fetched.
  • Check that Enable automatic polling is on, and look at Last error under Polling status.
See Email import.
  • The mail server rejected the email address or password: check the login. Some email providers require a separate app password.
  • Could not establish an IMAP connection: check the server address, the port and the SSL setting.
  • If you test settings other than the saved ones, you must enter the password again.
If you have changed your password with Google, or revoked Envoi’s access, fetching stops. Choose Reconnect Gmail under Settings, IMAP.

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Accounting

The owner sees Accounting even before accounting is activated, and activates it from Overview. Administrators and members only see it once it is activated. See Turn on accounting.
Envoi shows what is missing under Sort these out first, with a link to where you fix it. The company must have a nine-digit organisation number, and your profile must have both a first name and a last name. Only the owner can activate accounting.
  • Only the owner can enter the opening balance.
  • It must be the first voucher. If anything has already been posted, it says The opening balance can no longer be posted. In that case, post the starting balance as a manual journal entry.
  • Open customer invoices must have a customer, and open supplier invoices must have a supplier and be in Norwegian kroner.
See Opening balance.
Most often the supplier is missing a Default expense account. Set it on the supplier, and choose Try again. See Automatic bookkeeping.
  • The file must be CSV or CAMT.053, and up to 1 MB.
  • The same file cannot be uploaded twice.
See Bank and reconciliation.
The month is closed. Reopen it under Accounting periods on Overview. See Closing periods.

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Reminders

The customer is missing a valid email address. Correct it with Change email address on the invoice, and try again.

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Customers and suppliers

A customer or supplier used by invoices, quotes, projects or received invoices cannot be deleted. Envoi shows what it is used by.